Return & Refund Policy

At carsxy.com, we want you to feel confident with every purchase.

Return Eligibility

You may request a return within 30 days of receiving your order provided that:

• The item is unused and in its original condition

• All original packaging and accessories are included

• Proof of purchase is provided

• You contact us before returning the item

To request a return, please email info@carsxy.com.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:

• Order number

• Photos of the issue

• Brief description of the problem

We will work with you to provide a replacement, refund, or other suitable solution.

Items Not Eligible for Return

• Personalized or custom-made products

• Used or damaged items not caused by manufacturing defects

• Digital products

• Clearance or final-sale items

Exchanges

We do not process direct exchanges. Eligible items may be returned and a new order placed separately.

EU Consumer Right of Withdrawal

Customers within the European Union may withdraw from their purchase within 14 days of receiving the goods without providing a reason, subject to applicable consumer protection laws.

Refunds

Approved refunds are issued to the original payment method and may take up to 10 business days to process.

Need Help?

Email: info@carsxy.com

Phone: +31 613363554